SHIPPING POLICY

Thank you for shopping with vinvia. Please review the following information regarding order processing, shipping, and delivery.

1. Order Processing

Orders are generally processed and shipped within 1–3 days after the order is placed.

Once your order has been shipped, tracking information will be provided where available.

2. Shipping Time

For standard shipping, the estimated delivery time is generally 20–25 days after shipment.

Please note that delivery times are estimates and may vary depending on the destination, logistics provider, customs clearance, local delivery conditions, holidays, weather conditions, and other factors beyond our reasonable control.

3. Order Tracking

Once your order has been shipped and a tracking number is available, you can track your shipment through 17TRACK.

If you are unable to locate your tracking information or need assistance with your shipment, please contact our customer service team.

When contacting us, please provide your order number or tracking number so that we can assist you more efficiently.

4. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your recipient name, shipping address, postal code, and contact information before submitting your order.

If you notice an error in your shipping information before the order has been shipped, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery information.

5. Failed Delivery Due to Customer Information

If a package cannot be successfully delivered due to reasons attributable to the customer, including but not limited to an incorrect or incomplete address, refusal to accept the package, or inability of the carrier to contact the recipient, please contact our customer service team for assistance.

Any additional shipping costs resulting from incorrect customer-provided information or a customer-requested reshipment may be the responsibility of the customer.

6. Delayed Shipments

International shipments may occasionally experience delays due to customs clearance, carrier operations, local delivery conditions, holidays, weather, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period or you believe there may be an issue with your shipment, please contact us and provide your order number or tracking number.

7. Lost or Damaged Packages

If you believe your package has been lost during transportation or arrives with shipping-related damage, please contact us as soon as possible.

Please provide your order number, relevant tracking information, and clear photos or videos where applicable.

We will review the situation and provide an appropriate solution based on the circumstances.

8. Order Cancellation

Orders that have not yet been shipped may be cancelled by contacting our customer service team.

Once an order has been shipped, it can no longer be cancelled.

For product quality issues, returns, exchanges, or refunds after delivery, please refer to our Return & Refund Policy.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: vinvia
Email: vinviaok@163.com
Telegram: +44 7942 873409

For questions regarding an existing order, please provide your order number or tracking number so that we can assist you more efficiently.

Last Updated: August 2026